Your most frequently asked questions and our answers.
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Your most frequently asked questions and our answers.
You can buy all our products directly here in our online shop and on Amazon. You can also currently buy our tapes, crosstapes and sensor patches online at our partner shops docmorris.de, shop-apotheke.de, medpex.de, sport-thieme.de, bergzeit.de, 11teamsports.com, sport-bittl. com, ochsnersport.ch or zurrose.ch, as well as at selected retailers and pharmacies in Germany (including Müller Drogerie, Globus), Austria (Hervis Sport, Gigasport, BIPA, BILLA plus) and Switzerland (Ochsner Sport).
We ship via our online shop to the following countries: Germany, Austria, Switzerland, France, Belgium, Italy, Spain, the Netherlands, Denmark, Poland, Hungary, Greece, Croatia, Finland, Luxembourg and the Czech Republic.
You can also buy TRUETAPE products in these countries via Amazon and have them delivered: Germany, Austria, France, Italy, Spain, Netherlands, Denmark, Sweden, Poland, Czech Republic, Hungary, Bulgaria, Greece, Latvia, Lithuania, Croatia, Slovenia, Slovakia and Estonia.
Germany: Shipping within Germany is free of charge for orders over 40€. If your order value is less than 40€, we will charge you a one-time flat rate shipping fee of 3.95€. For partial shipments, the flat rate is only charged once.
Austria: Shipping is free of charge for orders over 90€. If your order value is less than 90€, we will charge you a one-time flat rate shipping fee of 6,95€. For partial shipments, the flat rate is only charged once.
International: International shipping is free of charge for orders over 90€. If your order value is less than 90€, we will charge you a one-time flat-rate shipping fee of 9.95€. For partial shipments, the flat rate is only charged once.
We ship all packages with DHL standard shipping. After you have placed your order, we usually deliver your package within 2-3 working days. We do not currently offer an alternative to standard shipping.
You can pay easily and securely via PayPal or by credit card (Visa, Mastercard). You select your desired payment method in the order process.
If you are not satisfied with your product, please contact us by email at email@example.com and explain briefly what you did not like. We will then explain the next steps and arrange a refund. You can return items to us within 30 days.
TRUETAPE is a kinesiology tape optimised for easy self-application. With the help of pre-cut strips and our more than 50 free taping instructions, you can tap yourself for a variety of sports injuries or musculoskeletal complaints.* All instructions were developed by doctors and physiotherapists and can be safely applied at home in just a few minutes.*The statements about the optimal areas of application of TRUETAPE are based on many years of experience of our experts and renowned therapists from professional sports. The effect of kinesiological tapes has not yet been clearly clinically proven and is therefore still controversial, despite being widely used in the German health system.
There are 4 TRUETAPES® to choose from, which differ in their configuration and material - the adhesive property is the same for all tapes. TRUETAPE® and TRUETAPE® Basic are available precut with 20 25cm strips per roll and uncut as a 5m roll.
If you want to tear off the strips directly from the roll or if you want to tap directly on the go and without scissors, you should choose the precut strips. The handling of Precut strips is great. If you want to customise and cut your tape anyway, it's best to take one of the TRUETAPE® Uncut versions.
If you don't want to compromise on performance, go for one of the two high-performance TRUETAPE® versions made of highly elastic synthetic silk. For the everyday taper and occasional jogger, our TRUETAPE® Basic Tape made of cotton is the ideal choice.
You can easily apply each TRUETAPE yourself at home.
1. Choose your TRUETAPE: each roll of TRUETAPE is 5 metres long. Just decide which version is right for you.
2. Taping with instructions: In our instructions section you will find over 50 video and photo instructions for taping yourself. We show you exactly how to do it correctly for your problem.
3. Long lasting: TRUETAPE can be worn directly on the skin for many days. Sweating, showering and even bathing is no problem.
Kinesiotapes are widely used in medical practice and physiotherapy for general musculoskeletal complaints. You can use TRUETAPE, for example, for muscle bruises, strains, tension, muscle soreness, tendon insertion irritation or for the gentle stabilisation of joints.
In a nutshell, no. The colour has no influence on the elastic properties or adhesive strength of our tapes. So you can choose the tape colour that suits you best.
Yes you can! In fact, we've developed the TRUETAPE Precut variants for just that purpose. Thanks to pre-cut taping strips and over 50 step-by-step video and photo instructions, you can't go wrong. All instructions have been developed and tested by doctors and physiotherapists.
Everything you need to know about using your TRUETAPES is explained in our instructions section. There you can choose from over 50 taping applications for every part of your body. You will also find the most important taping tips and a taping basics video that explains the easiest way to use your TRUETAPE.
We recommend that you do not wear your TRUETAPE for more than 7 days at a time so that the skin underneath does not dry out too much. Each tape is intended for single use. If the tape has been removed from the skin or has come loose, you should not reuse it.
In principle, you can apply TRUETAPE as often as you like. However, after several days of taping, you should give the skin a certain amount of time to regenerate before taping the same area again. A break of 1-2 days would be desirable.
Of course you can! But please wait at least 2 hours after you have applied your TRUETAPE. This gives the glue enough time to bond well with the skin.
No, not really! You can really only do that if you grossly violate our application instructions. If you apply your TRUETAPE according to our instructions, nothing can happen. Tapes have no side effects, which is a big advantage. However, if you are allergic to medical acrylic adhesives (plaster allergy), you should carefully test whether you can tolerate kinesiotapes in general. You should also be careful not to apply the tape with too much tension or over very thin skin (bend of the elbow, back of the knee, front of the neck, etc.).
If the corners are rounded off, the tape will last much longer on the skin, as they do not roll up as quickly due to the rubbing of clothing or other body parts. So you should always round off your tape well to get the best and longest-lasting taping result.
If you can't find the right taping instructions for your problem or are simply not sure which instructions are right for you, please send us an email to firstname.lastname@example.org and we will be happy to help you with individual advice.
In all TRUETAPE instructions, you will find a stretch specification in % under each picture. The % refers to the maximum stretch of the tape. 100% stretch is full stretch, 50% is half stretch. The stretch values are only approximate guidelines and do not have to be adhered to exactly. If you are unsure, tape with a little too little stretch. In the instruction videos we always tell you how much stretch you should use for which tape.
It is important to ensure that the skin is clean, dry and free from creams or lotions. You should also use a hair trimmer if you have a lot of hair to improve the durability of the tape. After taping, the only thing to remember is not to place a direct heat source, such as a hot water bottle or heating pad, on the taped area. Heat increases the effect of the adhesive, which can make it difficult to remove the tape.
If you are allergic to TRUETAPE, you should test it by applying a small piece of tape (at least 5 cm) to your skin and wait for your skin to react before applying a whole application. If you tolerate the test well, you can also apply a whole application of tape. However, if the tape starts to itch, please remove it carefully from the skin immediately.
If you are taping on a hairy part of the body, such as the legs, the tape may pull on the hair a little uncomfortably at first. Then move your joint or the skin back and forth a few times so that the hair can position itself correctly under the tape. Then gently rub the tape against the skin again. The pulling should subside after 1-2 hours.
Yes you can, but to make sure that there are no individual contraindications (reasons against taping), you should always get an OK from your doctor or therapist beforehand.
You can use the TRUETOOLS almost all over your body and roll out hard-to-reach areas without help. However, please note that you should not roll with high pressure directly over bony structures, larger blood vessels or nerves.
The intensity of the application can be easily adjusted individually:
1. LOW: Take a fascia tool in your hand and roll with light pressure over accessible body regions.
2. MEDIUM: Clamp the fascia tool between you and a door frame or wall and lean against it as you wish.
3. HIGH: Sit or lie on the fascia tool to apply pressure with your entire body weight.
TRUETOOLS are genuine natural products. Cork is a renewable raw material obtained by peeling cork oaks. Cork makes the TRUETOOLS non-slip and its high strength enables an even more targeted massage. Thanks to the different sizes of our fascia tools, you can roll out both smaller and larger muscle groups in a targeted way.
We produce both the rolls and the balls in Portugal. The cork of the TRUETOOLS comes from the Portuguese cork oak, which is mainly found in the south of the country. A cork oak can be peeled every nine years from the age of about 20 to 30 years. However, the tree is not damaged in the process and even binds more atmospheric CO2 when peeled than before!
In general, there are three hard contraindications for the use of fascia rollers and fascia balls. One should not use them in case of unexplained redness of the skin, swelling or acute unknown pain. The use of TRUETOOLS is also not recommended for superficial varicose veins. Soft contraindications for which an individual decision should be made about the use of fascia rollers are intervertebral disc diseases, taking anticoagulant medication, osteoporosis, rheumatic diseases, cancer, fibromyalgia and pregnancy.
You are absolutely right. Most CGM sensors have a strong adhesive and stick quite well to the skin. However, they have their weaknesses especially during sports, in water or with active children. With our patches, your CGM sensors will last the full possible wearing time and will no longer get stuck so easily on a door frame or similar.
The elastic cotton material of our sensor patches is permeable to air and liquids. It also does not interfere with the transmission signal or the connection to your transmitter. Due to the high breathability of the woven cotton fibres, the skin is also well ventilated under the patch. Before applying the patch, the skin around the sensor should be cleaned so that no blood or other dirt is trapped under the patch.
We recommend that you change the patch after 5-7 days. This means that you should plan for about 2-3 patches per sensor. In our tests, however, it could be worn for up to 14 days at a time.
We have developed our sensor patches so that they last as long as possible on the skin, are easy to apply without wrinkles and are as gentle as possible on the skin. You can find everything you need to apply the patches correctly in your instruction leaflet or directly here.
There are two areas of application for crosstapes. The first area of application is pain points/trigger points and tension. For this purpose, stick your TRUETAPE® crosstapes directly onto muscular pain points and tension knots.
The second area of application is for scars. In order to apply TRUETAPE® Crosstape to scars, it is important that the wound is clean and already closed and that the stitches have been removed after an operation. You apply our Crosstapes here for approx. 3-5 weeks and directly after the scar has healed. *
*Note: The assumption of an effect is based on possible tendencies in studies, many individual case reports and empirical values. It is not considered evidence-based. Likewise, the mode of action is so far purely hypothetical. The information on this page is not suitable as a substitute for a visit to a doctor or other expert.
Size S, for example, is perfect for use on children or on the hands, neck and head of adults.
Size M is used on larger muscle groups and medium-sized joints such as the elbow, shoulder, neck or wrist.
Size L is best used on large muscle groups or large joints such as the back, thigh, knee or ankle.
You can wear your TRUETAPE® Crosstapes for up to 7 days. The durability varies greatly depending on the area of the body that is taped. In most cases, the wearing time is between 3-5 days. Our crosstapes are waterproof and therefore remain on the skin even when showering. However, you should wait at least 1-2 hours after application before engaging in sporting activities or exposing the tapes to water, as the adhesive has a little time to bond optimally with the skin.
Since they do not contain any active substances, crosstapes do not cause any side effects. They are perceived by the body through their mechanical properties. We regularly test our crosstapes for good skin compatibility. Nevertheless, it is possible that people with an allergy to acrylic adhesives may have a slight skin reaction.
We at TRUETAPE are a young start-up from Munich and have our backgrounds in medicine, sports, design or sales. We work hard every day to bring you the best products and the most helpful guides. Our mission is to help you enjoy life to the fullest.
We understand the importance of a reliable diagnosis from a professional. You should always consult a doctor if you are experiencing new pain or discomfort to find out the cause of your symptoms. We see no problems with self-application of tape, as you can hardly go wrong with the right instructions and a few tips. If a tape does not feel good on the skin, you can remove it and apply it again with less tension.
TRUETAPE stands for true passion in life. Everyone feels this passion for different things. But it feels the same for all of us and describes the feeling of pure anticipation and real memories. With TRUETAPE, we want to help you to always be able to pursue your passion with full commitment, be it in sport or in something else entirely.
Tapes, sensor patches and crosstapes are produced in South Korea under the highest quality standards and with great care. These products are all CE certified and subject to strict medical product guidelines.
Our fascia rollers and fascia balls are all produced in Portugal. The cork of the TRUETOOLS comes from the Portuguese cork oak, which is mainly found in the south of the country.
If you have any further questions or problems, simply send us an email at email@example.com. We will usually respond to your request within 2 days.